Refund policy
At Sweet Supra, customer satisfaction is our top priority. We offer full 100% refunds. Below, you will find complete details about our shipping and refund policies.
Full Refund Policy
If you are not fully satisfied with your purchase, you are eligible for a full refund within 14 days of receiving your box, provided that:
The items are returned to us in their original condition
You contact us to request a return authorization and shipping instructions
Return Process:
Contact us at support@sweetsupra.com within 14 days of receiving your order to request a return.
We will provide you with the return shipping address.
Ship the item(s) back to us securely, using a trackable method.
Once we receive the returned item(s) and verify their condition, we will issue a full refund to your original payment method.
Note: Return shipping costs are the customer's responsibility unless the product arrived damaged or an error was made in the original order.
Damaged or Missing Items
If your box arrives with:
Damaged non-consumable items
Missing items
You must contact us at support@sweetsupra.com within 7 days of receiving your box.
To be eligible for a refund in such cases, you must provide:
Your order number
A continuous, unedited video that clearly shows:
The unopened shipping package
The full unboxing process
The damaged or missing item(s)
Photos alone are not accepted for damage claims.
This helps ensure fairness and transparency for all our customers.
Upon successful review, a full or partial refund will be issued depending on the situation.
Non-Refundable Situations
Refunds cannot be issued in the following cases:
Products returned after 14 days from delivery
Items that have been opened, used, consumed, or are no longer in their original condition
Packages delayed due to customs processes or shipping carrier delays
Digital products such as gift cards
Allergen and Health Disclaimer
We are happy to provide allergen information upon request. However, it is the customer's responsibility to verify ingredients and consult a healthcare professional before consuming unfamiliar spices or products.
Sweet Supra is not liable for allergic reactions, illnesses, or other health-related issues that may arise from the use of our products.
European Union 14-Day Cooling-Off Period
If your order is delivered to an EU country, you are entitled to cancel or return non-perishable, unopened, and unused items within 14 days of delivery, under EU consumer protection law.
To initiate a return under this rule:
Contact us at support@sweetsupra.com
We will provide the return shipping instructions and address
Return shipping costs are the responsibility of the customer unless the item arrived damaged
Refund Processing
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.
If approved:
A full refund will be issued to your original payment method
Refunds are typically processed within 10 business days of receiving the returned item
If more than 15 business days have passed since your refund approval and you have not received your funds, please contact us at support@sweetsupra.com.
Important Notes
Returned items must be securely packaged to avoid damage during return shipping.
If items are damaged during the return shipment due to poor packaging, a full refund may not be possible.
Sweet Supra reserves the right to refuse returns that do not meet the conditions outlined above.