Frequently Asked Questions
The Basics
What is Sweet Supra?
Sweet Supra curates and ships boxes of authentic Georgian food, snacks, and cultural items, straight to your door.
What’s inside the box?
Each box includes a selection of Georgian sweets like churchkhela, sauces, snacks, spices, and a surprise cultural item. The contents rotate seasonally to keep things fresh.
Can I customize my box?
Not yet, but we’re working on the feature to implement custom box making in future. For now, each box is curated to offer a balanced mix of classic and unique Georgian items.
In addition to that, soon we will implement separate section where you will be able to purchase items separately without purchasing the whole box.
Do you offer corporate or bulk orders?
Yes. We offer bulk pricing and custom options for companies, events, or gifting. Contact us through our Corporate Gifts page.
Is everything safe to eat?
Absolutely. All food items are sealed, labeled, and sourced from certified Georgian producers who meet international food safety standards.
How should I store the food?
Most items are shelf-stable. We recommend keeping them in a cool, dry place. If refrigeration is needed, we’ll let you know in the box.
How can I contact you?
You can reach us at sweetsupra@gmail.com or call +995 595 55 88 00. We're also available on WhatsApp, Instagram, and Facebook. Message us on the platform that works best for you. We respond quickly.
Do your products contain allergens?
Some products may contain or come into contact with nuts, dairy, gluten, sesame, or other common allergens. If you have allergies, we recommend reaching out before placing an order so we can guide you accordingly.
Can I send this as a gift?
Absolutely. Sweet Supra boxes make great gifts. Just place the order with the recipient’s shipping info and we’ll take care of the rest. You can also include a custom gift note and Design.
Shipping & Billing
Where do you ship?
We currently ship worldwide, with a few exceptions. Shipping options and delivery times depend on your location and will be calculated at checkout.
How long does shipping take?
Delivery times may vary depending on the shipping carrier, country, and local customs process.
Estimated delivery timeframes:
Georgia (local): 2–5 business days
Europe / UK / Middle East: 7–15 business days
USA & North America: 10–20 business days
Rest of World: 12–25 business days
How much does shipping cost?
Shipping is calculated at checkout based on your location and order weight. We always aim to keep it as affordable as possible.
My box was shipped to the wrong address, what do I do?
If the wrong address was entered during checkout, unfortunately we’re not responsible for the delivery. But if it was a mistake on our end or the shipping company’s, reach out to us, and we’ll make it right.
My box was marked as delivered, but I didn’t receive it. What do I do?
Double-check around your delivery location and ask neighbors or building staff. If it’s still missing, contact us, we’ll look into it with the shipping company and do our best to sort it out.
I tracked my box but it hasn't moved. What should I do?
Sometimes tracking updates get delayed. If your box hasn’t moved for several days, reach out to us. If it turns out your package is lost, we’ll send you a replacement.
Do you accept returns or refunds?
Yes. If you're not happy with your box, contact us within 14 days of delivery. We’ll offer a refund or replacement. Just send back any unopened items. Return shipping is paid by the customer unless the product arrived damaged or incorrect.
